jlevo Responsible Gaming
Gaming on jlevo should always be fun — a form of entertainment , not a source of stress or financial hardship. We are committed to providing every Filipino player with the tools, information, and support needed to keep gaming safe and enjoyable.
Our Commitment
Tools & Protections We Provide
jlevo gives every player direct control over their gaming habits. These features are available free of charge to all registered accounts.
Self-Exclusion
Voluntarily lock yourself out of jlevo for a set period — 24 hours, 7 days, 30 days, 90 days, or permanently. Once activated, self-exclusion cannot be reversed until the period expires.
Deposit Limits
Set daily, weekly, or monthly deposit caps in Philippine Peso (₱) to keep your spending within a budget you are comfortable with. Limits take effect immediately when lowered.
Session Time Limits
Define how long you can play in a single session. When your limit is reached, jlevo will notify you and, if you choose, automatically log you out to help you take a healthy break.
Loss Limits
Cap the maximum amount you can lose over a defined period. Once your loss limit is reached, jlevo will suspend further play until the limit period resets, protecting your bankroll.
Reality Check Reminders
Enable periodic pop-up reminders that show how long you have been playing and how much you have wagered. A simple nudge to stay aware and in control of your session.
24/7 Support Access
Our responsible gaming support team is available around the clock. Whether you need help activating a limit, requesting self-exclusion, or just want to talk, we are here for you.
What Is Responsible Gaming?
Responsible gaming means enjoying online games — slots, live casino, card games, and more — as a form of entertainment, with full awareness of the risks involved and clear boundaries in place. At jlevo, we believe that every Filipino player deserves a safe, fair, and transparent gaming environment where fun always comes first.
Gaming becomes a problem when it stops being fun and starts affecting your finances, relationships, work, or mental health. Problem gambling can happen to anyone, regardless of age, income, or background. Recognising the early signs and taking action quickly is the most effective way to stay in control.
jlevo's responsible gaming framework is built around three core principles: prevention (giving you tools before problems arise), intervention (helping you recognise warning signs early), and support (connecting you with professional help when needed). We take these obligations seriously as part of our commitment to operating a trustworthy platform for players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.
Remember: Gaming should never be used as a way to earn income, recover financial losses, or escape personal problems. If you find yourself gaming for these reasons, please reach out to our support team or use the self-exclusion tool immediately.
The 21+ Age Requirement
Under Philippine law and PAGCOR regulations, participation in casino-style gaming — including online gaming platforms — is strictly restricted to individuals who are 21 years of age or older. This is not just a platform rule; it is a legal requirement that jlevo enforces rigorously.
Every new jlevo account goes through an age and identity verification process. Players are required to submit a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID — before deposits and withdrawals are enabled. Accounts where age cannot be verified will be suspended pending review.
If you are a parent or guardian, we strongly encourage you to use parental control software to prevent underage individuals from accessing online gaming platforms. Keep your jlevo login credentials private and never share your account with anyone under 21.
Underage gambling is illegal in the Philippines. Any account found to be operated by a person under 21 years of age will be immediately closed, all funds will be withheld pending investigation, and the matter may be referred to the appropriate authorities.
How to Use jlevo's Responsible Gaming Tools
All responsible gaming tools on jlevo are accessible directly from your account dashboard under the Responsible Gaming section. Here is how to get started:
Log In to Your Account
Access your jlevo account using your registered credentials. All responsible gaming settings are tied to your individual account.
Go to Account Settings
Navigate to the Responsible Gaming section in your account settings. All available tools are listed there with clear instructions.
Set Your Limits
Choose deposit limits, loss limits, or session time limits that match your personal budget and gaming habits. Changes that reduce limits take effect immediately.
Activate Self-Exclusion
If you need a break, activate self-exclusion for your chosen period. Contact support if you need help — our team will process your request without delay.
Cooling-Off Period: Not ready for full self-exclusion? jlevo also offers a short cooling-off period of 24 to 72 hours — a temporary pause that gives you space to reassess without committing to a longer exclusion. You can request this through account settings or by contacting support.
Recognising Problem Gambling
Problem gambling does not always look the same for everyone. Some players notice it gradually — spending a little more each week, chasing losses after a bad session, or feeling irritable when they cannot play. Others experience a more sudden shift. Either way, the sooner you recognise the signs, the easier it is to address them.
Common warning signs include: spending more money on gaming than you can afford; borrowing money or selling possessions to fund gaming; lying to family or friends about how much you play or spend; feeling anxious, restless, or depressed when not gaming; and continuing to play despite repeated attempts to stop.
If any of these sound familiar, jlevo encourages you to take the self-assessment quiz below and reach out to our support team or a professional counselling service. There is no shame in asking for help — it is the responsible thing to do.
Getting Professional Help
jlevo's in-platform tools are a first line of defence, but they are not a substitute for professional support. If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:
- PAGCOR Responsible Gaming Hotline: PAGCOR operates responsible gaming programmes and can direct you to appropriate support services. Contact PAGCOR through their official government channels.
- National Center for Mental Health (NCMH): The NCMH provides mental health services including counselling for behavioural issues such as problem gambling. Reachable via their crisis hotline.
- Gamblers Anonymous Philippines: A peer support group following the 12-step programme, with meetings available in Metro Manila and other major cities including Cebu and Davao.
- DOH Mental Health Program: The Department of Health's mental health programme can connect you with licensed counsellors and psychologists across the Philippines.
All contact details for these organisations are publicly available through official Philippine government websites. jlevo does not provide direct links to external sites, but our support team can guide you to the right resources.
For Family Members: If you are concerned about a family member's gaming habits, you can contact jlevo's support team to discuss third-party exclusion options. We take these requests seriously and will work with you discreetly and compassionately.
Managing Your Gaming Budget
One of the most practical steps toward responsible gaming is treating your gaming budget the same way you treat any other entertainment expense — like a night out in BGC, a concert ticket, or a weekend trip to Tagaytay. Decide in advance how much you are comfortable spending, and stick to it.
jlevo supports GCash, PayMaya, BPI, BDO, and Metrobank for deposits and withdrawals in Philippine Peso (₱). We recommend setting your deposit limit to match your monthly entertainment budget before you start playing. This way, even if you get caught up in the excitement of a game, your limit acts as a safety net.
Never chase losses. If you have reached your budget for the day, log out and come back another time. The games will still be there — and you will enjoy them more when you are playing with money you can afford to spend.
Quick Self-Check
If you answer "yes" to two or more of these questions, consider using jlevo's responsible gaming tools or seeking professional support.
Have you ever spent more money on gaming than you originally planned?
Have you tried to win back money you lost by playing more?
Have you borrowed money or sold something to fund your gaming?
Have you hidden your gaming activity from family or friends?
Do you feel restless, irritable, or anxious when you are not able to play?
Has gaming ever negatively affected your work, studies, or relationships?
Have you tried to stop or cut back on gaming but found it difficult?
Quick Links
Navigate to key pages on jlevo:
Play Smart. Play Safe.
Enjoy jlevo Responsibly
Register your jlevo account today and take advantage of our full suite of responsible gaming tools. Set your limits before you play — and keep the fun where it belongs. Must be 21 or older to participate.
PAGCOR-regulated environment. Must be 21 years or older. Play responsibly.