jlevo Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how jlevo ("the Platform," "we," "us," or "our") collects, uses, stores, and protects the personal data of individuals ("you," "the Player," or "the User") who access or use the jlevo online gaming platform available at jlevo.app.

jlevo is committed to protecting your privacy and handling your personal data responsibly, transparently, and in full compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC).

By registering an account on jlevo or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and its IRR, jlevo is the personal information controller responsible for the personal data collected through the jlevo platform. This means jlevo determines the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

jlevo collects the following categories of personal data from players and platform users:

jlevo does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive information is required (such as a government-issued ID), it is handled with heightened security measures.

4 How We Collect Your Data

jlevo collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and use the jlevo platform, including through cookies and similar tracking technologies (see Section 11).
• Third-party sources: Identity verification data from third-party KYC (Know Your Customer) service providers; fraud prevention data from security service providers; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly available sources: In limited circumstances, jlevo may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

5 How We Use Your Personal Data

jlevo uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your jlevo player account, including verifying your identity and age (21+ requirement) at registration and on an ongoing basis.
• Service delivery: To provide access to games, process bets, calculate and pay out winnings, and deliver all features of the jlevo platform.
• Financial transactions: To process deposits and withdrawals in Philippine Peso (₱) through your chosen payment method, and to maintain accurate financial records.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit or loss limits you have set.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Legal and regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations and data privacy requirements.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the jlevo platform.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, jlevo processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, tax obligations, and PAGCOR-related regulatory requirements.
• Legitimate interests: Processing necessary for jlevo's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and certain non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Sharing Your Personal Data

jlevo does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age in compliance with regulatory requirements.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on jlevo's behalf under strict data processing agreements.
• Fraud prevention and security providers: Third-party services used to detect and prevent fraudulent activity and ensure platform security.
• Regulatory and law enforcement authorities: Philippine government agencies, law enforcement bodies, or courts where jlevo is legally required to disclose information, including PAGCOR and the Anti-Money Laundering Council (AMLC).
• Professional advisers: Lawyers, auditors, and accountants engaged by jlevo, subject to professional confidentiality obligations.

All third parties with whom jlevo shares personal data are required to handle that data in accordance with applicable data privacy laws and jlevo's data protection standards. jlevo does not permit third-party service providers to use your data for their own purposes beyond the specific services they provide to jlevo.

8 Data Retention

jlevo retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Gaming history: Retained for a minimum of three (3) years for dispute resolution and regulatory compliance purposes.
• Support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your account and for one (1) year following account closure or withdrawal of consent.

When personal data is no longer required, jlevo will securely delete or anonymise it in accordance with our data disposal procedures.

9 Data Security

jlevo implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jlevo platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorised jlevo personnel can access personal data, on a need-to-know basis.
• Regular security assessments and penetration testing of the jlevo platform.
• Two-factor authentication options for player accounts.
• Monitoring systems to detect and respond to suspicious activity and potential data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlevo will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its IRR.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlevo:

• Right to be informed: The right to know what personal data jlevo collects about you and how it is used — which is the purpose of this Policy.
• Right of access: The right to request a copy of the personal data jlevo holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to jlevo's legal obligations to retain certain records.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jlevo has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact jlevo's Data Protection Officer using the contact details in Section 14. jlevo will respond to all data rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11 Cookies & Tracking Technologies

jlevo uses cookies and similar tracking technologies on the platform to enhance your experience, maintain session security, and analyse platform usage. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to personalise your experience on jlevo.
• Analytics cookies: Used to collect anonymised data about how players use the platform, helping jlevo identify areas for improvement. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of jlevo's marketing campaigns. These are only set with your explicit consent.

You can manage your cookie preferences through the cookie settings panel on the jlevo platform, or through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

12 Minors & Age Restriction

jlevo is strictly an adult gaming platform. In accordance with Philippine law and PAGCOR regulations, participation in casino-style gaming is restricted to individuals who are 21 years of age or older. jlevo does not knowingly collect personal data from individuals under the age of 21.

If jlevo becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the payment source, less any applicable processing fees, following investigation.

13 Changes to This Privacy Policy

jlevo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, jlevo will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how jlevo protects your personal data. Your continued use of the platform following the effective date of any updated Policy constitutes your acknowledgement of the changes.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jlevo, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the government body responsible for enforcing the Data Privacy Act of 2012.

For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly.